Special Orders
Get Exactly What You Need, When You Need It
Why Choose Special Orders?
Get Exactly What You Want: Special orders allow you to request products that are not available in our current inventory.
Personalized Service: Our team will work with you directly to ensure the product matches your specific needs and preferences.
No Worry, No Hassle: We’ll guide you through the process and keep you informed every step of the way.
Details Confirmation
Products with Special Order marks will need additional communications to confirm all the details. It’s important to double-check that all information is correct before proceeding, as special orders are customized based on customers specifications. For example, we need to confirm the power lead type, power lead direction, and also light length, color, etc.
To proceed with special orders, we kindly request the following details to better understand your installation requirements:
- Installation Location: Could you confirm whether the installation is indoors or outdoors?
- Light Installation Direction: What is the preferred direction for installing the light(s)? (e.g., facing upward, downward, or another direction)
- Installation Method: How would you like the light(s) to be installed? Please specify if it's mounted on a wall, ceiling, or another surface.
- Power Supply: Where can the electricity be provided for the installation? Please indicate the closest power source.
- Surface Type: Is the installation surface flat or curved? If it’s curved, could you specify if the curve is on the front or side?
Additionally, it would be very helpful if you could upload any on-site installation drawings. Even simple sketches or diagrams will work, as they will help us visualize the setup and ensure the installation goes smoothly.
Once your special order is confirmed and placed, it cannot be modified or canceled. Please ensure that all the details are accurate before finalizing your order. We cannot make any changes after the order is submitted.
Order Fulfillment
The lead time for special orders will vary depending on the product. Factors such as the item’s availability, manufacturer lead times, and shipping schedules can all affect how long it will take to receive your order. We will provide you with an estimated lead time once we confirm your special order, but please note that this may change based on availability or other unforeseen circumstances.
No Return, No Exchange
Due to the customized nature of special orders, we cannot accept returns or exchanges once the order is confirmed. Be sure to verify all details carefully before finalizing your order.